Shipping policy

Shipping Policy

We aim to ship orders promptly, safely, and with clear communication every step of the way. Below you’ll find details on how we handle UK and international shipping.

Processing Times

Most items are made to order or prepared in small batches.

  • Standard items: usually dispatched within 3–5 working days

  • Personalised or custom items: may take 5–21 working days, depending on the item

If your order is time-sensitive, feel free to contact us before ordering and we’ll let you know what’s possible.

UK Shipping 🇬🇧

We ship UK orders using reliable postal or courier services.

  • Standard UK shipping: typically 2–4 working days after dispatch

  • Shipping cost: shown clearly at checkout

  • Free shipping may be available on orders over a set value (where advertised)

Tracking information is provided where available.

International Shipping 🌍

We’re happy to ship internationally.

  • Delivery times vary by destination and are typically 7–21 working days after dispatch

  • Shipping costs are calculated at checkout based on destination and parcel size

Please note:

  • International orders may be subject to customs fees, import duties, or local taxes

  • These charges are the responsibility of the buyer

  • We have no control over customs processing times

Customs & Import Fees

International buyers are responsible for any customs charges applied by their country. These fees are not included in the item price or shipping cost.

If an order is returned to us due to unpaid customs fees, we’re unable to refund the original shipping cost.

Tracking & Delivery

  • Tracking is provided where possible

  • Once an order has been dispatched, delivery times are outside our control

If your parcel appears delayed, please allow extra time before contacting us, especially during busy postal periods.

Lost or Delayed Parcels

If your order hasn’t arrived within a reasonable timeframe:

  • Please contact us and we’ll investigate with the courier

  • We’ll always do our best to help resolve issues fairly

Address Accuracy

Please ensure your delivery address is correct at checkout.

We can’t be responsible for orders sent to incorrect or incomplete addresses provided at the time of purchase.

Packaging

All items are carefully packed to arrive safely. We aim to balance protection with sensible packaging choices wherever possible.

Questions?

If you have any questions about shipping, delivery times, or international orders, please get in touch before ordering and we’ll be happy to help.