Refund policy
Returns & Refunds Policy
We want you to be happy with your purchase, and we take care to make sure every item leaves us in excellent condition. If something isn’t right, here’s how we handle it.
Returns for Non-Personalised Items
If your item is not personalised or custom-made, you may return it within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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It must be returned in its original packaging where possible
Return postage costs are the responsibility of the buyer unless the item is faulty.
Once we receive and inspect the return, we’ll issue a refund to your original payment method within a few days.
Personalised & Custom Items
Because personalised and custom-made items are created specifically for you, we’re unable to accept returns or offer refunds on these unless the item is faulty or damaged.
If there’s a problem with a personalised item, please get in touch and we’ll make it right.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include:
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A brief description of the issue
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Clear photos showing the problem
We’ll arrange a replacement or refund as quickly as possible.
Cancellations
Orders can be cancelled before production begins. Once an item has entered production or has been personalised, cancellations are no longer possible.
If you need to cancel, contact us as soon as you can and we’ll do our best to help.
How to Contact Us
If you have any questions about returns or refunds, please contact us via our contact page or email. We aim to respond promptly and help resolve any issues fairly.
A Note on Handmade Items
Our products are made in small batches and finished by hand. Minor variations in colour or finish can occur and are part of what makes each piece unique. These variations are not considered faults.